Geneva Suite 2500 3D Panoramic Marble Electric Fireplace
Geneva Suite 2500 3D Panoramic Marble Electric Fireplace
Shipping policy
INTRODUCTION
This policy outlines delivery methods, timeframes, and charges for orders of AXD products via our website, telephone, or email.
FREE DELIVERY
Unless otherwise stated, we provide free standard delivery for orders over GBP 500 (plus. VAT) to mainland UK addresses, and for orders over GBP 1,100 (plus. VAT) to mainland UK addresses, Scotland and some addresses in Wales. All other orders incur a fee as outlined on product descriptions.
GEOGRAPHICAL LIMITATIONS
We primarily deliver to England, Scotland, and Wales, including some outlying islands. If your intended location is outside our usual remit, we will contact you before your order is completed.
DELIVERY MEHTOD & TIMEFRAMES
Delivery times vary based on location:
Mainland UK: Typically, delivery takes a few days to two weeks.
UK islands and Scotland: Delivery may take over three weeks.
Delivery schedules are assigned based on postcode.
Delivery times provided are estimates and not guaranteed.
Contact us for more accurate timings or expedited delivery if your project is time sensitive.
OVERVIEW
Delivery charges are calculated during checkout or quoted separately via email. Please refer to individual product descriptions for further information, or contact one of our sales representatives at sales@axdcollections.com.
DELIVERY TRACKING
Tracking is not available for all orders by default unless specified otherwise on product pages. If you need to track your order due to special circumstances and project timelines, we can provide this at request. Please contact one of our sales representatives at sales@axdcollections.com.
RECEIPT & SIGNATURE
Due to the high value nature of most of our products, all deliveries require a signature from someone aged 18+ or the item will be returned to our depots.
Customers must confirm the receipt of items on the delivery note.
POST-DELIVERY CHECKS
Customers must inspect items within 72 hours for any discrepancies or damages.
Damaged or incorrect items should be reported promptly.
Failure to do so may void the ability to request refunds or exchanges depending on the nature of the goods.
ADDITIONAL DELIVERIES
Due to the high value nature of our products All additional delivery attempts incur charges. No Exemptions.
COLLECTION
Due to the high value nature of our products we cannot allow you to collect them unless specifically requested by you in writing. Such requests will be honoured at our discretion but we reserve the right to refuse collection requests without reason.
DELIVERY PROBLEMS
Contact us if you encounter any delivery issues. Due to the high value nature of our products, a senior members of our company will investigate the reason for any delivery problems and rectification will be provided if fault is on our part.
No rectification will be provided if we have legitimate reason to believe fault is on the customer's part.
Situations where delivery failure is the customer's responsibility include providing incorrect addresses, not notifying us of inaccessible addresses, not providing correct contact details at time of order or subsequent correspondence prior to dispatch or if no one is available to accept delivery at the allotted time.
Shipping policy
INTRODUCTION
This policy outlines delivery methods, timeframes, and charges for orders of AXD products via our website, telephone, or email.
FREE DELIVERY
Unless otherwise stated, we provide free standard delivery for orders over GBP 500 (plus. VAT) to mainland UK addresses, and for orders over GBP 1,100 (plus. VAT) to mainland UK addresses, Scotland and some addresses in Wales. All other orders incur a fee as outlined on product descriptions.
GEOGRAPHICAL LIMITATIONS
We primarily deliver to England, Scotland, and Wales, including some outlying islands. If your intended location is outside our usual remit, we will contact you before your order is completed.
DELIVERY MEHTOD & TIMEFRAMES
Delivery times vary based on location:
Mainland UK: Typically, delivery takes a few days to two weeks.
UK islands and Scotland: Delivery may take over three weeks.
Delivery schedules are assigned based on postcode.
Delivery times provided are estimates and not guaranteed.
Contact us for more accurate timings or expedited delivery if your project is time sensitive.
OVERVIEW
Delivery charges are calculated during checkout or quoted separately via email. Please refer to individual product descriptions for further information, or contact one of our sales representatives at sales@axdcollections.com.
DELIVERY TRACKING
Tracking is not available for all orders by default unless specified otherwise on product pages. If you need to track your order due to special circumstances and project timelines, we can provide this at request. Please contact one of our sales representatives at sales@axdcollections.com.
RECEIPT & SIGNATURE
Due to the high value nature of most of our products, all deliveries require a signature from someone aged 18+ or the item will be returned to our depots.
Customers must confirm the receipt of items on the delivery note.
POST-DELIVERY CHECKS
Customers must inspect items within 72 hours for any discrepancies or damages.
Damaged or incorrect items should be reported promptly.
Failure to do so may void the ability to request refunds or exchanges depending on the nature of the goods.
ADDITIONAL DELIVERIES
Due to the high value nature of our products All additional delivery attempts incur charges. No Exemptions.
COLLECTION
Due to the high value nature of our products we cannot allow you to collect them unless specifically requested by you in writing. Such requests will be honoured at our discretion but we reserve the right to refuse collection requests without reason.
DELIVERY PROBLEMS
Contact us if you encounter any delivery issues. Due to the high value nature of our products, a senior members of our company will investigate the reason for any delivery problems and rectification will be provided if fault is on our part.
No rectification will be provided if we have legitimate reason to believe fault is on the customer's part.
Situations where delivery failure is the customer's responsibility include providing incorrect addresses, not notifying us of inaccessible addresses, not providing correct contact details at time of order or subsequent correspondence prior to dispatch or if no one is available to accept delivery at the allotted time.
Shipping policy
INTRODUCTION
This policy outlines delivery methods, timeframes, and charges for orders of AXD products via our website, telephone, or email.
FREE DELIVERY
Unless otherwise stated, we provide free standard delivery for orders over GBP 500 (plus. VAT) to mainland UK addresses, and for orders over GBP 1,100 (plus. VAT) to mainland UK addresses, Scotland and some addresses in Wales. All other orders incur a fee as outlined on product descriptions.
GEOGRAPHICAL LIMITATIONS
We primarily deliver to England, Scotland, and Wales, including some outlying islands. If your intended location is outside our usual remit, we will contact you before your order is completed.
DELIVERY MEHTOD & TIMEFRAMES
Delivery times vary based on location:
Mainland UK: Typically, delivery takes a few days to two weeks.
UK islands and Scotland: Delivery may take over three weeks.
Delivery schedules are assigned based on postcode.
Delivery times provided are estimates and not guaranteed.
Contact us for more accurate timings or expedited delivery if your project is time sensitive.
OVERVIEW
Delivery charges are calculated during checkout or quoted separately via email. Please refer to individual product descriptions for further information, or contact one of our sales representatives at sales@axdcollections.com.
DELIVERY TRACKING
Tracking is not available for all orders by default unless specified otherwise on product pages. If you need to track your order due to special circumstances and project timelines, we can provide this at request. Please contact one of our sales representatives at sales@axdcollections.com.
RECEIPT & SIGNATURE
Due to the high value nature of most of our products, all deliveries require a signature from someone aged 18+ or the item will be returned to our depots.
Customers must confirm the receipt of items on the delivery note.
POST-DELIVERY CHECKS
Customers must inspect items within 72 hours for any discrepancies or damages.
Damaged or incorrect items should be reported promptly.
Failure to do so may void the ability to request refunds or exchanges depending on the nature of the goods.
ADDITIONAL DELIVERIES
Due to the high value nature of our products All additional delivery attempts incur charges. No Exemptions.
COLLECTION
Due to the high value nature of our products we cannot allow you to collect them unless specifically requested by you in writing. Such requests will be honoured at our discretion but we reserve the right to refuse collection requests without reason.
DELIVERY PROBLEMS
Contact us if you encounter any delivery issues. Due to the high value nature of our products, a senior members of our company will investigate the reason for any delivery problems and rectification will be provided if fault is on our part.
No rectification will be provided if we have legitimate reason to believe fault is on the customer's part.
Situations where delivery failure is the customer's responsibility include providing incorrect addresses, not notifying us of inaccessible addresses, not providing correct contact details at time of order or subsequent correspondence prior to dispatch or if no one is available to accept delivery at the allotted time.
Shipping policy
INTRODUCTION
This policy outlines delivery methods, timeframes, and charges for orders of AXD products via our website, telephone, or email.
FREE DELIVERY
Unless otherwise stated, we provide free standard delivery for orders over GBP 500 (plus. VAT) to mainland UK addresses, and for orders over GBP 1,100 (plus. VAT) to mainland UK addresses, Scotland and some addresses in Wales. All other orders incur a fee as outlined on product descriptions.
GEOGRAPHICAL LIMITATIONS
We primarily deliver to England, Scotland, and Wales, including some outlying islands. If your intended location is outside our usual remit, we will contact you before your order is completed.
DELIVERY MEHTOD & TIMEFRAMES
Delivery times vary based on location:
Mainland UK: Typically, delivery takes a few days to two weeks.
UK islands and Scotland: Delivery may take over three weeks.
Delivery schedules are assigned based on postcode.
Delivery times provided are estimates and not guaranteed.
Contact us for more accurate timings or expedited delivery if your project is time sensitive.
OVERVIEW
Delivery charges are calculated during checkout or quoted separately via email. Please refer to individual product descriptions for further information, or contact one of our sales representatives at sales@axdcollections.com.
DELIVERY TRACKING
Tracking is not available for all orders by default unless specified otherwise on product pages. If you need to track your order due to special circumstances and project timelines, we can provide this at request. Please contact one of our sales representatives at sales@axdcollections.com.
RECEIPT & SIGNATURE
Due to the high value nature of most of our products, all deliveries require a signature from someone aged 18+ or the item will be returned to our depots.
Customers must confirm the receipt of items on the delivery note.
POST-DELIVERY CHECKS
Customers must inspect items within 72 hours for any discrepancies or damages.
Damaged or incorrect items should be reported promptly.
Failure to do so may void the ability to request refunds or exchanges depending on the nature of the goods.
ADDITIONAL DELIVERIES
Due to the high value nature of our products All additional delivery attempts incur charges. No Exemptions.
COLLECTION
Due to the high value nature of our products we cannot allow you to collect them unless specifically requested by you in writing. Such requests will be honoured at our discretion but we reserve the right to refuse collection requests without reason.
DELIVERY PROBLEMS
Contact us if you encounter any delivery issues. Due to the high value nature of our products, a senior members of our company will investigate the reason for any delivery problems and rectification will be provided if fault is on our part.
No rectification will be provided if we have legitimate reason to believe fault is on the customer's part.
Situations where delivery failure is the customer's responsibility include providing incorrect addresses, not notifying us of inaccessible addresses, not providing correct contact details at time of order or subsequent correspondence prior to dispatch or if no one is available to accept delivery at the allotted time.
Shipping policy
INTRODUCTION
This policy outlines delivery methods, timeframes, and charges for orders of AXD products via our website, telephone, or email.
FREE DELIVERY
Unless otherwise stated, we provide free standard delivery for orders over GBP 500 (plus. VAT) to mainland UK addresses, and for orders over GBP 1,100 (plus. VAT) to mainland UK addresses, Scotland and some addresses in Wales. All other orders incur a fee as outlined on product descriptions.
GEOGRAPHICAL LIMITATIONS
We primarily deliver to England, Scotland, and Wales, including some outlying islands. If your intended location is outside our usual remit, we will contact you before your order is completed.
DELIVERY MEHTOD & TIMEFRAMES
Delivery times vary based on location:
Mainland UK: Typically, delivery takes a few days to two weeks.
UK islands and Scotland: Delivery may take over three weeks.
Delivery schedules are assigned based on postcode.
Delivery times provided are estimates and not guaranteed.
Contact us for more accurate timings or expedited delivery if your project is time sensitive.
OVERVIEW
Delivery charges are calculated during checkout or quoted separately via email. Please refer to individual product descriptions for further information, or contact one of our sales representatives at sales@axdcollections.com.
DELIVERY TRACKING
Tracking is not available for all orders by default unless specified otherwise on product pages. If you need to track your order due to special circumstances and project timelines, we can provide this at request. Please contact one of our sales representatives at sales@axdcollections.com.
RECEIPT & SIGNATURE
Due to the high value nature of most of our products, all deliveries require a signature from someone aged 18+ or the item will be returned to our depots.
Customers must confirm the receipt of items on the delivery note.
POST-DELIVERY CHECKS
Customers must inspect items within 72 hours for any discrepancies or damages.
Damaged or incorrect items should be reported promptly.
Failure to do so may void the ability to request refunds or exchanges depending on the nature of the goods.
ADDITIONAL DELIVERIES
Due to the high value nature of our products All additional delivery attempts incur charges. No Exemptions.
COLLECTION
Due to the high value nature of our products we cannot allow you to collect them unless specifically requested by you in writing. Such requests will be honoured at our discretion but we reserve the right to refuse collection requests without reason.
DELIVERY PROBLEMS
Contact us if you encounter any delivery issues. Due to the high value nature of our products, a senior members of our company will investigate the reason for any delivery problems and rectification will be provided if fault is on our part.
No rectification will be provided if we have legitimate reason to believe fault is on the customer's part.
Situations where delivery failure is the customer's responsibility include providing incorrect addresses, not notifying us of inaccessible addresses, not providing correct contact details at time of order or subsequent correspondence prior to dispatch or if no one is available to accept delivery at the allotted time.
Shipping policy
INTRODUCTION
This policy outlines delivery methods, timeframes, and charges for orders of AXD products via our website, telephone, or email.
FREE DELIVERY
Unless otherwise stated, we provide free standard delivery for orders over GBP 500 (plus. VAT) to mainland UK addresses, and for orders over GBP 1,100 (plus. VAT) to mainland UK addresses, Scotland and some addresses in Wales. All other orders incur a fee as outlined on product descriptions.
GEOGRAPHICAL LIMITATIONS
We primarily deliver to England, Scotland, and Wales, including some outlying islands. If your intended location is outside our usual remit, we will contact you before your order is completed.
DELIVERY MEHTOD & TIMEFRAMES
Delivery times vary based on location:
Mainland UK: Typically, delivery takes a few days to two weeks.
UK islands and Scotland: Delivery may take over three weeks.
Delivery schedules are assigned based on postcode.
Delivery times provided are estimates and not guaranteed.
Contact us for more accurate timings or expedited delivery if your project is time sensitive.
OVERVIEW
Delivery charges are calculated during checkout or quoted separately via email. Please refer to individual product descriptions for further information, or contact one of our sales representatives at sales@axdcollections.com.
DELIVERY TRACKING
Tracking is not available for all orders by default unless specified otherwise on product pages. If you need to track your order due to special circumstances and project timelines, we can provide this at request. Please contact one of our sales representatives at sales@axdcollections.com.
RECEIPT & SIGNATURE
Due to the high value nature of most of our products, all deliveries require a signature from someone aged 18+ or the item will be returned to our depots.
Customers must confirm the receipt of items on the delivery note.
POST-DELIVERY CHECKS
Customers must inspect items within 72 hours for any discrepancies or damages.
Damaged or incorrect items should be reported promptly.
Failure to do so may void the ability to request refunds or exchanges depending on the nature of the goods.
ADDITIONAL DELIVERIES
Due to the high value nature of our products All additional delivery attempts incur charges. No Exemptions.
COLLECTION
Due to the high value nature of our products we cannot allow you to collect them unless specifically requested by you in writing. Such requests will be honoured at our discretion but we reserve the right to refuse collection requests without reason.
DELIVERY PROBLEMS
Contact us if you encounter any delivery issues. Due to the high value nature of our products, a senior members of our company will investigate the reason for any delivery problems and rectification will be provided if fault is on our part.
No rectification will be provided if we have legitimate reason to believe fault is on the customer's part.
Situations where delivery failure is the customer's responsibility include providing incorrect addresses, not notifying us of inaccessible addresses, not providing correct contact details at time of order or subsequent correspondence prior to dispatch or if no one is available to accept delivery at the allotted time.
Shipping policy
INTRODUCTION
This policy outlines delivery methods, timeframes, and charges for orders of AXD products via our website, telephone, or email.
FREE DELIVERY
Unless otherwise stated, we provide free standard delivery for orders over GBP 500 (plus. VAT) to mainland UK addresses, and for orders over GBP 1,100 (plus. VAT) to mainland UK addresses, Scotland and some addresses in Wales. All other orders incur a fee as outlined on product descriptions.
GEOGRAPHICAL LIMITATIONS
We primarily deliver to England, Scotland, and Wales, including some outlying islands. If your intended location is outside our usual remit, we will contact you before your order is completed.
DELIVERY MEHTOD & TIMEFRAMES
Delivery times vary based on location:
Mainland UK: Typically, delivery takes a few days to two weeks.
UK islands and Scotland: Delivery may take over three weeks.
Delivery schedules are assigned based on postcode.
Delivery times provided are estimates and not guaranteed.
Contact us for more accurate timings or expedited delivery if your project is time sensitive.
OVERVIEW
Delivery charges are calculated during checkout or quoted separately via email. Please refer to individual product descriptions for further information, or contact one of our sales representatives at sales@axdcollections.com.
DELIVERY TRACKING
Tracking is not available for all orders by default unless specified otherwise on product pages. If you need to track your order due to special circumstances and project timelines, we can provide this at request. Please contact one of our sales representatives at sales@axdcollections.com.
RECEIPT & SIGNATURE
Due to the high value nature of most of our products, all deliveries require a signature from someone aged 18+ or the item will be returned to our depots.
Customers must confirm the receipt of items on the delivery note.
POST-DELIVERY CHECKS
Customers must inspect items within 72 hours for any discrepancies or damages.
Damaged or incorrect items should be reported promptly.
Failure to do so may void the ability to request refunds or exchanges depending on the nature of the goods.
ADDITIONAL DELIVERIES
Due to the high value nature of our products All additional delivery attempts incur charges. No Exemptions.
COLLECTION
Due to the high value nature of our products we cannot allow you to collect them unless specifically requested by you in writing. Such requests will be honoured at our discretion but we reserve the right to refuse collection requests without reason.
DELIVERY PROBLEMS
Contact us if you encounter any delivery issues. Due to the high value nature of our products, a senior members of our company will investigate the reason for any delivery problems and rectification will be provided if fault is on our part.
No rectification will be provided if we have legitimate reason to believe fault is on the customer's part.
Situations where delivery failure is the customer's responsibility include providing incorrect addresses, not notifying us of inaccessible addresses, not providing correct contact details at time of order or subsequent correspondence prior to dispatch or if no one is available to accept delivery at the allotted time.
Shipping policy
INTRODUCTION
This policy outlines delivery methods, timeframes, and charges for orders of AXD products via our website, telephone, or email.
FREE DELIVERY
Unless otherwise stated, we provide free standard delivery for orders over GBP 500 (plus. VAT) to mainland UK addresses, and for orders over GBP 1,100 (plus. VAT) to mainland UK addresses, Scotland and some addresses in Wales. All other orders incur a fee as outlined on product descriptions.
GEOGRAPHICAL LIMITATIONS
We primarily deliver to England, Scotland, and Wales, including some outlying islands. If your intended location is outside our usual remit, we will contact you before your order is completed.
DELIVERY MEHTOD & TIMEFRAMES
Delivery times vary based on location:
Mainland UK: Typically, delivery takes a few days to two weeks.
UK islands and Scotland: Delivery may take over three weeks.
Delivery schedules are assigned based on postcode.
Delivery times provided are estimates and not guaranteed.
Contact us for more accurate timings or expedited delivery if your project is time sensitive.
OVERVIEW
Delivery charges are calculated during checkout or quoted separately via email. Please refer to individual product descriptions for further information, or contact one of our sales representatives at sales@axdcollections.com.
DELIVERY TRACKING
Tracking is not available for all orders by default unless specified otherwise on product pages. If you need to track your order due to special circumstances and project timelines, we can provide this at request. Please contact one of our sales representatives at sales@axdcollections.com.
RECEIPT & SIGNATURE
Due to the high value nature of most of our products, all deliveries require a signature from someone aged 18+ or the item will be returned to our depots.
Customers must confirm the receipt of items on the delivery note.
POST-DELIVERY CHECKS
Customers must inspect items within 72 hours for any discrepancies or damages.
Damaged or incorrect items should be reported promptly.
Failure to do so may void the ability to request refunds or exchanges depending on the nature of the goods.
ADDITIONAL DELIVERIES
Due to the high value nature of our products All additional delivery attempts incur charges. No Exemptions.
COLLECTION
Due to the high value nature of our products we cannot allow you to collect them unless specifically requested by you in writing. Such requests will be honoured at our discretion but we reserve the right to refuse collection requests without reason.
DELIVERY PROBLEMS
Contact us if you encounter any delivery issues. Due to the high value nature of our products, a senior members of our company will investigate the reason for any delivery problems and rectification will be provided if fault is on our part.
No rectification will be provided if we have legitimate reason to believe fault is on the customer's part.
Situations where delivery failure is the customer's responsibility include providing incorrect addresses, not notifying us of inaccessible addresses, not providing correct contact details at time of order or subsequent correspondence prior to dispatch or if no one is available to accept delivery at the allotted time.
Shipping policy
INTRODUCTION
This policy outlines delivery methods, timeframes, and charges for orders of AXD products via our website, telephone, or email.
FREE DELIVERY
Unless otherwise stated, we provide free standard delivery for orders over GBP 500 (plus. VAT) to mainland UK addresses, and for orders over GBP 1,100 (plus. VAT) to mainland UK addresses, Scotland and some addresses in Wales. All other orders incur a fee as outlined on product descriptions.
GEOGRAPHICAL LIMITATIONS
We primarily deliver to England, Scotland, and Wales, including some outlying islands. If your intended location is outside our usual remit, we will contact you before your order is completed.
DELIVERY MEHTOD & TIMEFRAMES
Delivery times vary based on location:
Mainland UK: Typically, delivery takes a few days to two weeks.
UK islands and Scotland: Delivery may take over three weeks.
Delivery schedules are assigned based on postcode.
Delivery times provided are estimates and not guaranteed.
Contact us for more accurate timings or expedited delivery if your project is time sensitive.
OVERVIEW
Delivery charges are calculated during checkout or quoted separately via email. Please refer to individual product descriptions for further information, or contact one of our sales representatives at sales@axdcollections.com.
DELIVERY TRACKING
Tracking is not available for all orders by default unless specified otherwise on product pages. If you need to track your order due to special circumstances and project timelines, we can provide this at request. Please contact one of our sales representatives at sales@axdcollections.com.
RECEIPT & SIGNATURE
Due to the high value nature of most of our products, all deliveries require a signature from someone aged 18+ or the item will be returned to our depots.
Customers must confirm the receipt of items on the delivery note.
POST-DELIVERY CHECKS
Customers must inspect items within 72 hours for any discrepancies or damages.
Damaged or incorrect items should be reported promptly.
Failure to do so may void the ability to request refunds or exchanges depending on the nature of the goods.
ADDITIONAL DELIVERIES
Due to the high value nature of our products All additional delivery attempts incur charges. No Exemptions.
COLLECTION
Due to the high value nature of our products we cannot allow you to collect them unless specifically requested by you in writing. Such requests will be honoured at our discretion but we reserve the right to refuse collection requests without reason.
DELIVERY PROBLEMS
Contact us if you encounter any delivery issues. Due to the high value nature of our products, a senior members of our company will investigate the reason for any delivery problems and rectification will be provided if fault is on our part.
No rectification will be provided if we have legitimate reason to believe fault is on the customer's part.
Situations where delivery failure is the customer's responsibility include providing incorrect addresses, not notifying us of inaccessible addresses, not providing correct contact details at time of order or subsequent correspondence prior to dispatch or if no one is available to accept delivery at the allotted time.
Shipping policy
INTRODUCTION
This policy outlines delivery methods, timeframes, and charges for orders of AXD products via our website, telephone, or email.
FREE DELIVERY
Unless otherwise stated, we provide free standard delivery for orders over GBP 500 (plus. VAT) to mainland UK addresses, and for orders over GBP 1,100 (plus. VAT) to mainland UK addresses, Scotland and some addresses in Wales. All other orders incur a fee as outlined on product descriptions.
GEOGRAPHICAL LIMITATIONS
We primarily deliver to England, Scotland, and Wales, including some outlying islands. If your intended location is outside our usual remit, we will contact you before your order is completed.
DELIVERY MEHTOD & TIMEFRAMES
Delivery times vary based on location:
Mainland UK: Typically, delivery takes a few days to two weeks.
UK islands and Scotland: Delivery may take over three weeks.
Delivery schedules are assigned based on postcode.
Delivery times provided are estimates and not guaranteed.
Contact us for more accurate timings or expedited delivery if your project is time sensitive.
OVERVIEW
Delivery charges are calculated during checkout or quoted separately via email. Please refer to individual product descriptions for further information, or contact one of our sales representatives at sales@axdcollections.com.
DELIVERY TRACKING
Tracking is not available for all orders by default unless specified otherwise on product pages. If you need to track your order due to special circumstances and project timelines, we can provide this at request. Please contact one of our sales representatives at sales@axdcollections.com.
RECEIPT & SIGNATURE
Due to the high value nature of most of our products, all deliveries require a signature from someone aged 18+ or the item will be returned to our depots.
Customers must confirm the receipt of items on the delivery note.
POST-DELIVERY CHECKS
Customers must inspect items within 72 hours for any discrepancies or damages.
Damaged or incorrect items should be reported promptly.
Failure to do so may void the ability to request refunds or exchanges depending on the nature of the goods.
ADDITIONAL DELIVERIES
Due to the high value nature of our products All additional delivery attempts incur charges. No Exemptions.
COLLECTION
Due to the high value nature of our products we cannot allow you to collect them unless specifically requested by you in writing. Such requests will be honoured at our discretion but we reserve the right to refuse collection requests without reason.
DELIVERY PROBLEMS
Contact us if you encounter any delivery issues. Due to the high value nature of our products, a senior members of our company will investigate the reason for any delivery problems and rectification will be provided if fault is on our part.
No rectification will be provided if we have legitimate reason to believe fault is on the customer's part.
Situations where delivery failure is the customer's responsibility include providing incorrect addresses, not notifying us of inaccessible addresses, not providing correct contact details at time of order or subsequent correspondence prior to dispatch or if no one is available to accept delivery at the allotted time.
Shipping policy
INTRODUCTION
This policy outlines delivery methods, timeframes, and charges for orders of AXD products via our website, telephone, or email.
FREE DELIVERY
Unless otherwise stated, we provide free standard delivery for orders over GBP 500 (plus. VAT) to mainland UK addresses, and for orders over GBP 1,100 (plus. VAT) to mainland UK addresses, Scotland and some addresses in Wales. All other orders incur a fee as outlined on product descriptions.
GEOGRAPHICAL LIMITATIONS
We primarily deliver to England, Scotland, and Wales, including some outlying islands. If your intended location is outside our usual remit, we will contact you before your order is completed.
DELIVERY MEHTOD & TIMEFRAMES
Delivery times vary based on location:
Mainland UK: Typically, delivery takes a few days to two weeks.
UK islands and Scotland: Delivery may take over three weeks.
Delivery schedules are assigned based on postcode.
Delivery times provided are estimates and not guaranteed.
Contact us for more accurate timings or expedited delivery if your project is time sensitive.
OVERVIEW
Delivery charges are calculated during checkout or quoted separately via email. Please refer to individual product descriptions for further information, or contact one of our sales representatives at sales@axdcollections.com.
DELIVERY TRACKING
Tracking is not available for all orders by default unless specified otherwise on product pages. If you need to track your order due to special circumstances and project timelines, we can provide this at request. Please contact one of our sales representatives at sales@axdcollections.com.
RECEIPT & SIGNATURE
Due to the high value nature of most of our products, all deliveries require a signature from someone aged 18+ or the item will be returned to our depots.
Customers must confirm the receipt of items on the delivery note.
POST-DELIVERY CHECKS
Customers must inspect items within 72 hours for any discrepancies or damages.
Damaged or incorrect items should be reported promptly.
Failure to do so may void the ability to request refunds or exchanges depending on the nature of the goods.
ADDITIONAL DELIVERIES
Due to the high value nature of our products All additional delivery attempts incur charges. No Exemptions.
COLLECTION
Due to the high value nature of our products we cannot allow you to collect them unless specifically requested by you in writing. Such requests will be honoured at our discretion but we reserve the right to refuse collection requests without reason.
DELIVERY PROBLEMS
Contact us if you encounter any delivery issues. Due to the high value nature of our products, a senior members of our company will investigate the reason for any delivery problems and rectification will be provided if fault is on our part.
No rectification will be provided if we have legitimate reason to believe fault is on the customer's part.
Situations where delivery failure is the customer's responsibility include providing incorrect addresses, not notifying us of inaccessible addresses, not providing correct contact details at time of order or subsequent correspondence prior to dispatch or if no one is available to accept delivery at the allotted time.
Shipping policy
INTRODUCTION
This policy outlines delivery methods, timeframes, and charges for orders of AXD products via our website, telephone, or email.
FREE DELIVERY
Unless otherwise stated, we provide free standard delivery for orders over GBP 500 (plus. VAT) to mainland UK addresses, and for orders over GBP 1,100 (plus. VAT) to mainland UK addresses, Scotland and some addresses in Wales. All other orders incur a fee as outlined on product descriptions.
GEOGRAPHICAL LIMITATIONS
We primarily deliver to England, Scotland, and Wales, including some outlying islands. If your intended location is outside our usual remit, we will contact you before your order is completed.
DELIVERY MEHTOD & TIMEFRAMES
Delivery times vary based on location:
Mainland UK: Typically, delivery takes a few days to two weeks.
UK islands and Scotland: Delivery may take over three weeks.
Delivery schedules are assigned based on postcode.
Delivery times provided are estimates and not guaranteed.
Contact us for more accurate timings or expedited delivery if your project is time sensitive.
OVERVIEW
Delivery charges are calculated during checkout or quoted separately via email. Please refer to individual product descriptions for further information, or contact one of our sales representatives at sales@axdcollections.com.
DELIVERY TRACKING
Tracking is not available for all orders by default unless specified otherwise on product pages. If you need to track your order due to special circumstances and project timelines, we can provide this at request. Please contact one of our sales representatives at sales@axdcollections.com.
RECEIPT & SIGNATURE
Due to the high value nature of most of our products, all deliveries require a signature from someone aged 18+ or the item will be returned to our depots.
Customers must confirm the receipt of items on the delivery note.
POST-DELIVERY CHECKS
Customers must inspect items within 72 hours for any discrepancies or damages.
Damaged or incorrect items should be reported promptly.
Failure to do so may void the ability to request refunds or exchanges depending on the nature of the goods.
ADDITIONAL DELIVERIES
Due to the high value nature of our products All additional delivery attempts incur charges. No Exemptions.
COLLECTION
Due to the high value nature of our products we cannot allow you to collect them unless specifically requested by you in writing. Such requests will be honoured at our discretion but we reserve the right to refuse collection requests without reason.
DELIVERY PROBLEMS
Contact us if you encounter any delivery issues. Due to the high value nature of our products, a senior members of our company will investigate the reason for any delivery problems and rectification will be provided if fault is on our part.
No rectification will be provided if we have legitimate reason to believe fault is on the customer's part.
Situations where delivery failure is the customer's responsibility include providing incorrect addresses, not notifying us of inaccessible addresses, not providing correct contact details at time of order or subsequent correspondence prior to dispatch or if no one is available to accept delivery at the allotted time.
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Where Timeless Elegance Meets Modern Sophistication
Elevate your living space with The Geneva Suite, a harmonious blend of timeless elegance and modern sophistication. Crafted with precision and artistry, this suite stands as a testament to unparalleled design.
Exquisite Craftsmanship
Experience the exquisite craftsmanship of The Geneva Suite. Every detail is meticulously considered, from the sleek lines to the luxurious materials. This suite embodies a refined aesthetic that seamlessly integrates with any interior, creating a sophisticated focal point.
Functional Art
The Geneva Suite goes beyond mere function; it becomes a work of art in your home. This fireplace not only adds warmth and beauty but also features practical drawers for convenient storage. It’s a perfect fusion of style and functionality that enhances your living space.
Elevate Your Space
Elevate your home decor with The Geneva Suite, a symbol of timeless elegance inspired by our renowned collection. Whether it’s the centerpiece of your living room or a stylish addition to your bedroom, this suite brings a sense of refined luxury to every corner of the room.
Refined Luxury
Immerse yourself in the refined luxury of The Geneva Suite. Experience a world where modern sophistication meets classic elegance, where every moment is an opportunity to enjoy the finer things in life. Transform your home into a timeless retreat with The Geneva Suite.
Upto 10 Year Warranty Included
Our fireplaces are engineered for longevity, designed to be the heart of your home for years to come. We stand firmly behind every flicker of flame and the integrity of every beautifully crafted unit with a warranty that leads the industry. That's why we offer A decade of peace of mind.
Each Bespoke Fireplace is a masterpiece, a culmination of meticulous design and superior materials. Our artisans, with their unparalleled skill and passion, ensure that every fireplace is not just a fixture but a core part of your home's warmth and aesthetic. The 10-year warranty underscores our confidence in our workmanship - a testament to our commitment to quality that stands the test of time.
With a Bespoke Fireplace, your future is bright, and your home is warm. Welcome to a world where elegance meets enduring quality - See Full Terms for Warranty
Features
The Aspen Suite comes in 5 fireplace sizes, 700mm, 1250mm, 1500mm, 2000m and 2500mm. All three sizes still provide the same features:
- 3D Panoramic Flame Screen
- App control, Remote control or Touch glass control
- 3 Flame speed and colour settings
- 12 Down light colour options
- 12 Fuel bed colour options and 4 Fuel bed brightness options
- Smouldering ember plug-in
- Burning motion ember bed
- Crackling fire speaker options
- Cool air function
- 2 Heat settings (800kw & 1600kw)
- 10 Year Manufacturer Warranty - See Full Terms for Warranty
Dimensions
Width x Height x Depth
2860mm x 1060mm x 500mm
For more Detailed measurements, or Technical Drawings get in touch with one of our sales team. (Or ask one of our Architects to add them to your drawings).
Delivery
Free Personalised Delivery
This is a Made to Order Product, and delivery can take up to 4 weeks. Our free delivery service guarantees delivery within days of manufacture via our specialist couriers. This service means your fireplace will be hand-delivered to your home or project address by one of our approved delivery teams with specialist handling and restraint equipment on their vehicles. Alternatively, you can select to have your item delivered via mainstream courier services, though we strongly recommend our service for a smooth, professional delivery experience. Don't hesitate to contact our customer service team if you want to check when our delivery teams are next in your area.
Installation
We currently cannot provide installation as standard. However, we can arrange installation if required via our Project Management Services. Please check our Professional Services Section or contact our support team for more information.
Let customers speak for us
from 31 reviewsReally love the look of this fireplace. A bit slow to arrive, but quality takes time right?
Happy with the purchase, and the design team at AXD kept me in the loop throughout. Thanks Alex, you really made this process easy. Just wish I had more living rooms to get more of them.
The attention to detail and quality is evident in every product. Definitely a top choice for architectural solutions.
Quick responses and effective solutions. Their customer service is what every company should aspire to offer.
I appreciate the stackable discounts for our bulk order. They really understand the needs of larger projects.
Reliable, creative, and easy to work with. I’m thoroughly impressed by their professionalism and dedication.
Every step of the way, the service was impeccable. They even offered a complimentary site visit after my purchase, ensuring that all specifications were met before installation. Plus, the unexpected follow-up call was a refreshing touch of genuine customer care.
A wonderful experience! Their bespoke products really made our space unique and personal.
The bespoke products are top-notch, and the follow-up to ensure I was happy with everything confirmed I made the right choice. The team’s professionalism and care were evident throughout the process.
Amazing experience from start to finish. The free site visit to ensure the order was correct showed their proactive approach in providing the best customer service. Also, the follow-up call was a thoughtful gesture that didn't go unnoticed.
They provided detailed explanations and transparent pricing. Felt very informed every step of the way.
I can't praise this company enough! The after-sales service, including a check-up call and a site visit, was beyond what I expected. They truly go the extra mile for their customers.
Loved the eco-friendly options! It’s great to work with a company that prioritizes sustainability.
From design to installation, everything was flawless. They truly stand behind their products with great warranties.
The detailed design process was impressive, and the added bonus of a post-purchase site visit really highlighted their commitment to quality and customer satisfaction.
Their team offered innovative solutions and were very accommodating to our specific requirements.
4.9
Summary of Reviews
4.9
What people like
Benefits
- Realistic Flame Effect: The 3D panoramic flame effect is highly realistic and creates a warm and inviting atmosphere.
- Customizable Settings: The fireplace offers various settings, including adjustable brightness, heat intensity, and flame speed.
- High-Quality Materials: The marble construction and sleek design add a touch of elegance to any space.
Things to consider
- Limited Heating Capacity: Some customers have found that the fireplace's heating capabilities are not sufficient for larger rooms or colder climates.
- Remote Control Issues: A few users have reported problems with the remote control, such as unresponsive buttons or limited range.
- Price: The fireplace's price point may be considered high for some consumers, especially if they prioritize heating performance.