Electric Fireplace - HD Logs
Electric Fireplace - HD Logs
Shipping policy
INTRODUCTION
This policy outlines delivery methods, timeframes, and charges for orders of AXD products via our website, telephone, or email.
FREE DELIVERY
Unless otherwise stated, we provide free standard delivery for orders over GBP 500 (plus. VAT) to mainland UK addresses, and for orders over GBP 1,100 (plus. VAT) to mainland UK addresses, Scotland and some addresses in Wales. All other orders incur a fee as outlined on product descriptions.
GEOGRAPHICAL LIMITATIONS
We primarily deliver to England, Scotland, and Wales, including some outlying islands. If your intended location is outside our usual remit, we will contact you before your order is completed.
DELIVERY MEHTOD & TIMEFRAMES
Delivery times vary based on location:
Mainland UK: Typically, delivery takes a few days to two weeks.
UK islands and Scotland: Delivery may take over three weeks.
Delivery schedules are assigned based on postcode.
Delivery times provided are estimates and not guaranteed.
Contact us for more accurate timings or expedited delivery if your project is time sensitive.
OVERVIEW
Delivery charges are calculated during checkout or quoted separately via email. Please refer to individual product descriptions for further information, or contact one of our sales representatives at sales@axdcollections.com.
DELIVERY TRACKING
Tracking is not available for all orders by default unless specified otherwise on product pages. If you need to track your order due to special circumstances and project timelines, we can provide this at request. Please contact one of our sales representatives at sales@axdcollections.com.
RECEIPT & SIGNATURE
Due to the high value nature of most of our products, all deliveries require a signature from someone aged 18+ or the item will be returned to our depots.
Customers must confirm the receipt of items on the delivery note.
POST-DELIVERY CHECKS
Customers must inspect items within 72 hours for any discrepancies or damages.
Damaged or incorrect items should be reported promptly.
Failure to do so may void the ability to request refunds or exchanges depending on the nature of the goods.
ADDITIONAL DELIVERIES
Due to the high value nature of our products All additional delivery attempts incur charges. No Exemptions.
COLLECTION
Due to the high value nature of our products we cannot allow you to collect them unless specifically requested by you in writing. Such requests will be honoured at our discretion but we reserve the right to refuse collection requests without reason.
DELIVERY PROBLEMS
Contact us if you encounter any delivery issues. Due to the high value nature of our products, a senior members of our company will investigate the reason for any delivery problems and rectification will be provided if fault is on our part.
No rectification will be provided if we have legitimate reason to believe fault is on the customer's part.
Situations where delivery failure is the customer's responsibility include providing incorrect addresses, not notifying us of inaccessible addresses, not providing correct contact details at time of order or subsequent correspondence prior to dispatch or if no one is available to accept delivery at the allotted time.
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Let customers speak for us
from 31 reviewsReally love the look of this fireplace. A bit slow to arrive, but quality takes time right?
Happy with the purchase, and the design team at AXD kept me in the loop throughout. Thanks Alex, you really made this process easy. Just wish I had more living rooms to get more of them.
The attention to detail and quality is evident in every product. Definitely a top choice for architectural solutions.
Quick responses and effective solutions. Their customer service is what every company should aspire to offer.
I appreciate the stackable discounts for our bulk order. They really understand the needs of larger projects.
Reliable, creative, and easy to work with. I’m thoroughly impressed by their professionalism and dedication.
Every step of the way, the service was impeccable. They even offered a complimentary site visit after my purchase, ensuring that all specifications were met before installation. Plus, the unexpected follow-up call was a refreshing touch of genuine customer care.
A wonderful experience! Their bespoke products really made our space unique and personal.
The bespoke products are top-notch, and the follow-up to ensure I was happy with everything confirmed I made the right choice. The team’s professionalism and care were evident throughout the process.
Amazing experience from start to finish. The free site visit to ensure the order was correct showed their proactive approach in providing the best customer service. Also, the follow-up call was a thoughtful gesture that didn't go unnoticed.
They provided detailed explanations and transparent pricing. Felt very informed every step of the way.
I can't praise this company enough! The after-sales service, including a check-up call and a site visit, was beyond what I expected. They truly go the extra mile for their customers.
Loved the eco-friendly options! It’s great to work with a company that prioritizes sustainability.
From design to installation, everything was flawless. They truly stand behind their products with great warranties.
The detailed design process was impressive, and the added bonus of a post-purchase site visit really highlighted their commitment to quality and customer satisfaction.
Their team offered innovative solutions and were very accommodating to our specific requirements.